Easy 30-Day Return Policy

At Agena Astro, we believe that shopping for astro gear should be easy and worry-free. Our easy 30-day return policy lets you shop with confidence. Follow these simple steps to start a return:

 

1 Submit a Request: Start your return within 30 days of delivery by clicking the button below.

2 Ship It Back: Use the prepaid label and instructions we email you.

3 Get Your Refund: Once we receive your item in good condition, we’ll process your refund.

 

Important Details:

  • Full Refunds: We only give full refunds (minus outbound and return shipping costs) for items in new condition in their original packaging.

  • Restocking Fees: Opened or used items may incur a small fee (5-15%), depending on their condition. More details in 4.2 below.



Return Policy FAQs

4.1 How long do I have to return? 

Returns and exchanges are accepted within 30 days of delivery. After that, the manufacturer’s warranty terms apply — see ‘Warranty Claims’ below.

4.2 How do I avoid restocking fees?

  • To receive the highest refund, items must be in new condition, in their sealed, original factory packaging, and include all accessories in the box.

  • Restocking fees will only apply if items are opened, used, or parts are missing. This includes dust, fingerprints, and blemishes, or missing factory packaging like bags, bubble wrap, and manuals.

  • Restocking fees are usually 5-15% for most items that are opened or used, though we may charge more or even refuse a return if an item shows signs of heavy damage or use.

  • A 10% late fee will be added to any returns that are shipped after 14 days of receiving your return instructions.

4.3 How do I ship my return?

Follow the instructions we email you within 1-3 business days after submitting the form. Print out our prepaid label (deduction from refund applies) and affix it to the original box we shipped the items in.

You may also ship with the carrier of your choice, though we strongly recommend you purchase insurance and get a tracking number. We are not responsible for lost, stolen, or damaged returns.

Unauthorized returns shipped to us that do not follow the steps in the Start A Return form above will not be accepted.

4.4 Refunds & store credit

Once we receive your return and it passes our inspection, we will refund your original payment method based on the following timelines: 

  • New, unopened items: processed within 3-5 business days

  • Opened or used items: may take longer to process than new items

  • Credit card orders: may take an additional 1-3 days for credit card processing

Store credit is also available by request for returns over $200.


4.5 What about incorrect, defective, or damaged items?

Contact us by filling out the Start A Return form above. Defective items may be exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. Return shipping costs for verified defective or damaged items will be reimbursed.

4.6 Warranty claims

If you need assistance with your purchase but are beyond our 30-day window and still fall under a warranty period, we will work with you and the manufacturer to find a resolution. Thanks to our industry connections, we will get you the help you need or at least connect you with the right people who can.

4.7 Non-returnable items

Consumables, including solar film, glasses, and gift cards, are not returnable. We specify all items that are not eligible for returns on each product page.


Need Help? Contact us for support — we’re here to ensure your experience is stellar.